Terms and conditions 

These general terms and conditions apply between Strand Rederi AB (STRAND), and the person who, himself or through another, enters into an agreement with STRAND as stated in the confirmation (THE GUEST). The agreement may apply to travel, purchase of other products and services, or a combination of these (arrangements) for the following brands: Grand Tour, Strand Rederi AB.
When renting your own vessel, other conditions apply,

The responsible organizer is Strand Rederi AB, Västerlånggatan 75, 111 29 Stockholm.
Phone +46 821 43 10. Organization no. 559134–9120. VAT number SE559134912001
https://strandrederi.com/kontakta-oss/

Agreement

As the organizer, STRAND is responsible to the GUEST for what the GUEST has to claim as a result of the agreement. This responsibility also applies to such services that are to be performed by someone other than STRAND.

STRAND reserves the right to any printing or proofreading errors. As the organizer, STRAND is obliged to ensure:
that the GUEST receives written confirmation of their booking and other necessary documents;
that information is provided about how payment is to be made and that the GUEST is otherwise informed about other issues of importance to the arrangement; and
that the arrangement is consistent with the description on the confirmation. STRAND is not responsible for promises that a third party has made directly to the GUEST without STRAND's knowledge and that STRAND did not know or should have known about.

In these General Booking Terms and Conditions, the following terms apply: Departure – the time when the GUEST departs from the departure point Arrival – the time when the GUEST arrives and ends their trip. Onboard – when the guest is on the STRAND ship.

Booking

We accept bookings via web and phone up to one hour before departure. Unspecified prepaid tickets with open departure times are subject to availability and can be redeemed for a ticket at the respective ticket terminal.

Payment

The GUEST must pay for the arrangement at the time of booking.

Cancellation policy

SIGHTSEEING / TRANSPORT
1–9 people:
Up to 24 hours before departure – Free cancellation with full refund

10 people or more:
Up to 72 hours before departure – Free cancellation with full refund
Up to 24 hours before departure – Free reduction of number (however max 50% of booked number), full refund for these seats

The GUEST can cancel by emailing STRAND or the place that received the booking. When booking combinations of arrangements that STRAND sells for a pre-specified price (package), the GUEST cannot cancel individual parts of the arrangement.

Beach changes and guest rights

STRAND may change the terms and conditions of the arrangement to the extent that the GUEST can be offered other equivalent services. If cost increases occur for STRAND after the agreement has become binding on the parties, STRAND may increase the price of the trip corresponding to the cost increase, if the cost increase is due to changes in taxes or other fees for services included in the arrangement. The price may not be increased during the last 20 days before departure and must be notified to the GUEST immediately. The price of the arrangement shall be reduced if STRAND's costs, earlier than 20 days before arrival, decrease for the same reasons as stated above.

If the arrangement cannot be provided according to the confirmation and these terms and conditions and STRAND is unable to offer the GUEST other equivalent services, the GUEST has the right to withdraw from the agreement. The GUEST also has the right to withdraw from the agreement if the terms and conditions are significantly changed to the GUEST's disadvantage. STRAND will then refund the amount paid for the booking. Any errors that occur during the trip must be reported on board by the GUEST so that STRAND has the opportunity to correct them. Otherwise, the GUEST's right to report the error lapses.
Any damages, regarding such damages that are covered by the provisions of the Maritime Act (1994:1009), will be compensated at most with the amount stated in the aforementioned Act as amended at the time the damage occurred. It is the GUEST's responsibility to limit the damage as much as possible.

STRAND's possible obligation to pay damages shall lapse if STRAND can show that the trip could not be carried out due to an obstacle beyond STRAND's control that STRAND could not reasonably have been expected to have taken into account when the agreement was entered into and the consequences of which STRAND could not reasonably have avoided or overcome.

Guest's obligations

To book/enter into an agreement with STRAND, the GUEST must be at least 18 years old. The GUEST is responsible for observing the necessary formalities for the implementation of the trip. STRAND has the right to terminate the agreement with immediate effect if the GUEST or someone in his/her company behaves in a disruptive manner and/or causes damage on board. In the event of immediate termination of the agreement due to the above reasons, STRAND will charge the GUEST an expense fee corresponding to the damage, however at least SEK 5,000.

THE GUEST is responsible for providing correct contact information to STRAND, and for updating these if necessary.

Force majeure

Both parties have the right to withdraw from the agreement if the arrangement cannot be provided due to acts of war, natural disasters, labor disputes, prolonged interruptions in water or energy supplies, fire, or other similar major events that neither party could have foreseen or influenced.

Covid-19

To prevent the spread of infection and to comply with the rules of the public health authority, the customer and guests undertake to carefully follow the crew's rules regarding hygiene and social distancing. The crew has the right to evict a person or cancel the trip without liability for compensation if these rules are not followed.

Personal information

By paying, the GUEST agrees that personal data may be processed by STRAND or the Insurer of the cancellation insurance.
The purpose of this is to enable customary guest administration, to ensure that STRAND has access to reliable personal documentation in the event of an accident, to fulfill the insurance terms of the cancellation insurance and to administer and process any damages. The information may also be used to inform about insurance and payment services and travel-related offers. The GUEST may also be contacted for market research.

disputes
The GUEST should contact STRAND with any complaints. If the GUEST and STRAND do not reach an agreement in negotiations, they may contact the General Complaints Board or a general court.
The Swedish National Board of Consumer Complaints' website: www.arn.se. Address: The Swedish National Board of Consumer Complaints Box 174, 101 23 Stockholm.